GROCERIESالعربيةBack to storeStore policies
Information for placing and following your order.
Ordering and payment
Prices are in Saudi riyals and include VAT. Check the item, pack size, quantity and total before submitting. Packaging artwork can change while the product specification remains the same.
Saving an order sends it to the store for review. Staff confirm availability, the total and delivery time before preparation. Products are not substituted and the amount is not increased without your agreement. You may reject a change and request cancellation and reimbursement of the affected items.
Displayed payment options are cash or card on delivery, bank transfer, and a Tamara link after confirmation. Selecting a method does not collect payment. Confirm your order before transferring, using the account details shown at checkout.
For Tamara, the store sends a payment link after confirming the order. Tamara displays eligibility, repayment options and terms. Do not send card details or verification codes in messages.
The Customer order PDF is a summary, not proof of payment or a tax invoice. Keep your order reference, payment receipt and any sales invoice issued by the store.
Delivery and receipt
The current service area is Tuwaiq, Riyadh. Delivery within this area is free. The store confirms that your address is covered before accepting the order. Access to checkout does not guarantee delivery outside the service area.
Enter the recipient name, a valid mobile number and the address. Set the location while at the delivery address. A building photo is optional. Contact the store to arrange the address if location detection fails.
Delivery timing is agreed when the store confirms the order, based on availability and preparation capacity. This site does not guarantee an immediate delivery time. Contact the store about a change to the agreed time or cancellation under your statutory rights.
Check items, quantities, packaging and expiry dates on arrival. Store chilled and frozen goods according to the label and report shortages or damage with your order reference.
Cancellations, returns and refunds
Contact the store promptly with the order reference to request cancellation or changes. We review preparation progress and the items concerned. Closing the page or clearing the basket does not cancel a submitted order.
Report damaged, expired, incorrect or missing items with details and a photo where possible. Do not consume food you suspect is unsafe. We address the issue through replacement or reimbursement according to your statutory rights.
Statutory withdrawal and return rights apply, subject to lawful exceptions concerning the nature and condition of goods, including perishables and goods affected by opening or improper storage. These exceptions do not remove rights for defective or non-conforming goods.
When a refund is due, we explain the amount and method. Refunds use the original payment method where possible; cash and transfer cases are coordinated with the customer. Tamara payments follow the provider’s refund process. An order-status change alone does not confirm that a refund has reached you.
Keep packaging, your order reference and payment evidence until resolution. This policy does not limit rights or periods provided by Saudi law.
Privacy notice
Nufudh Almustaqbal Trading Company is responsible for customer information received through the store. Order information includes name, phone, address, location, items, totals, payment method and notes. A building photo and business tax number are optional. Customer accounts also involve sign-in information, order history and loyalty points.
We use information to review, prepare and deliver orders, check payment, support customers, manage accounts and points, protect the service and meet legal obligations. Order processing supports the contractual relationship. Permission is requested to access your device location.
Authorized staff access information needed for their work. Necessary information is shared with delivery personnel, and hosting and storage providers operate the store. WhatsApp, email, Tamara and maps providers also process information under their own policies when you use their services.
The store uses Sites and its associated infrastructure. Processing may take place outside Saudi Arabia depending on the providers. Contact us about processors and transfers. Order records are retained as needed for fulfillment, support, claims and legal obligations; deletion requests are subject to these obligations.
Your device stores the basket, certain preferences and the latest order link. Clearing browser data removes local information but does not delete a submitted order. Manage location permission in device settings.
Contact the store email or WhatsApp to request access, a copy, correction or deletion of information no longer needed, or to exercise statutory rights. We may need to verify your identity. Do not send passwords or card details with your request.
Complaints and support
Contact the store using the WhatsApp number or email below. Include your order reference, the issue and your requested resolution. Use the tracking link supplied after saving the order for progress updates.
We review the complaint and relevant evidence and reply with an outcome or request for further details. Your right to contact the competent authorities remains unaffected.
Business and contact information
Nufudh Almustaqbal Trading Company
Registration: 1009191790
Unified national number: 7048813286
VAT number: 312846768500003