How can we help?

Orders and delivery

How do I place an order?

Add products to your basket, enter the recipient details and address, set your delivery location and choose a payment method. When you select “Save order”, the order appears in the employee dashboard and you receive a tracking link and PDF. If the file upload is interrupted, staff can generate it from the saved order. You can share the PDF with the store on WhatsApp from the confirmation screen. Use the tracking link to follow approval, preparation, delivery and completion.

What is included in the PDF?

The document uses the company letterhead and the Arabic title “طلب عميل” (Customer order). It includes all items, prices, VAT, delivery, your phone number, street address, map link and notes. The order remains saved in the admin dashboard even if PDF sharing is unavailable.

Delivery fees and payment

Delivery is free within the store’s service area in Tuwaiq, Riyadh. The store confirms coverage and timing before accepting your order. Product prices include VAT. Payment methods are bank transfer, card on delivery, Tamara by payment link after confirmation, and cash on delivery.

How do I pay with Tamara?

Select “Tamara — payment link after confirmation”. After confirming availability and the final total, the store issues a Tamara payment link to your phone number. Tamara displays the available installment options and terms based on your eligibility. Selecting Tamara does not confirm payment; the store checks payment status before preparing a paid order.

Can I change my order?

Send the order reference and the changes you need to the store on WhatsApp. Contact us about cancellations or returns for your order.

Using the store and app

Products or search results are not loading

Check your internet connection and try again. Search in Arabic or English, or use an item number or barcode. In the app, pull down to refresh the product list.

Location could not be found

Enable location services on your phone and allow the browser or app to use your location while in use. Set your location while at the delivery address. If the problem continues, contact the store to explain your address.

Reporting a problem

Tell us your phone model, what happened and the steps leading to the problem. You can attach a screenshot after hiding any personal information that is not needed.

Your data and privacy requests

You can clear the saved basket from “More” in the app and manage location permission in your phone settings. For questions about an order you have shared, or to request deletion of its data, contact Nufudh Almustaqbal Trading Company using WhatsApp or the support email above. Clearing app data on your phone does not delete messages or files you previously shared.